Monitoring shopping traffic and customer volume is crucial for any successful retailer. MAPIC 2011 keynote speaker Terry Green explains why.
Terry Green, non executive director of Qmatic Group, is one of the leading brains behind queue management theory and practice. He is a leading innovator at Qmatic, whose systems are sold in 110 countries and help a quarter of the world’s population to queue better and quicker. In this exclusive video, Green discusses the latest in consumer behaviour and queuing theory, including the business benefits of monitoring customer volume and shopping traffic.
Terry Green, Non Executive Director, Qmatic AB (Sweden)